WEB3 SERVICES
Knowledge base & user support
Today's users are accustomed to having all information readily available at their fingertips. Offering a well-structured support system that makes it easy for users to find the answers to the most common questions, while also offering timely, efficient, and fulfilling support for the more demanding inquiries, is alpha omega.
We are determined to push the boundaries of user service in the crypto space and to raise the standard for how crypto companies interact with their users. With more than 4500 tickets solved and an overall satisfaction rate of 85/100, we believe we are well on our way to achieving this.
Services
Our battle-tested support heroes have seen it all - from being bombarded with bug reports after not-so-successful updates to being showered with praise after a token moons; a well-oiled support system makes it easy for feedback, bug reports and praise to end up in the right place while keeping users content as issues are being resolved.
Knowledge bases
Deliver intuitive, high-performing knowledge bases informed by user behavior.
Most users prefer helping themselves and are more likely to stick to your product if they feel safe and supported when seeking information. With a well-structured database that addresses the most common challenges your users face, you can save your company valuable time while easing your user’s journey and limiting the amount of support-related inquiries.
We’ll help you:
- Analyze your user needs and work proactively to tackle their challenges
- Structure an efficient knowledge base set-up where your users easily can find exactly what they are looking for
- Analyze and optimize your current knowledge base
- Write educational articles and how-to guides in your brand’s tone of voice
- Structure and write guidelines and policies for your product
- HubSpot, ZenDesk or Gitbook
B2C & B2B support
Execute humane and efficient support functions for your users.
In the era of web3, meeting users where they’re at with a human approach, can be the difference between breaking it and making it. Every crypto project is vulnerable to bad-faith actors seeking to exploit users by compromising their wallets through phishing. Offering a direct line of communication with support professionals protects your users from fraud, and protects your image. Our seasoned team of support professionals have several years of unique experience meeting users in web3 while communicating directly with developers, and are highly skilled in solving technical issues and debunking user errors.
We offer:
- Structuring a B2C support line with your brand's tone of voice
- Scalable B2C support team specialized in tech and Web3
- A proactive and human approach to solving your user's challenges
- User KYC processes and onboarding
- Regular reports on user satisfaction (CSAT), bug reports, and other valuable data
What People SaY
You can proudly say that you have the best support ever! **** was fast, professional, empathetic and very helpful. Thank you for taking care of such an important section of a marketplace!”
enter user
Identity hidden for GDPR purposes
Not the typical "support vibe" of your common service provider who, very unfortunately, has to deal with its annoying clients. My communication with several support people and staff has always been wonderful, and I keep learning!
enter user
Identity hidden for GDPR purposes
Any issue I’ve had your group has made it easy and simple. Always enter the chat with such energy makes you almost forget your problems exist on enter and life lol. Thanks so much for always helping me when I open the tickets keep up the good work.
enter user
Identity hidden for GDPR purposes
we proudly work with
Ignite change today
With your support system managed by enter, we’ll delegate a dedicated support hero to your project, create a high-performing knowledgebase tailored to your project and report on customer satisfaction (CSAT) every week.
Get in touch with us for a free and non-binding discovery call where we can get to know your project, its ambitions, and its needs, outline relevant budgets and KPIs, and tailor the relevant strategies that will take you where you need to be.